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"One key is to explore clicking 'hide self-view' on Zoom, which keeps your camera on, but hides it from your own display." Stahl said she started doing this recently, and hiding her image makes her a better listener. "I've learned that the more you do it, the easier it becomes," she said. Now she's using that experience as a manager to make staffers more comfortable with video meetups. Stahl said she used to hate videoconferencing, but over time, she learned to live with the camera experience. Let them know you understand this was difficult for them and you truly appreciate them turning their cameras on." "Send them a note thanking them for hopping onboard with the change. "When they turn on their cameras, celebrate their choice," Altamirano said. Managers should always help employees understand the value of being "face-to-face" virtually. "However, there is the caveat that you should have your camera on when you say hello, goodbye and anytime you're talking."Īcknowledge workers who flip the switch. "Our protocol is that employees don't have to show their face during Zoom calls if they don't want to," Fabel said. At ApprovedCourse, a career education company in Fort Worth, Texas, company founder Jorden Fabel will make some allowances for staffers who opt to turn the camera off, along with some mandates. "Many times, there's a reasonable compromise that everyone can live with, such as using different filters and backgrounds or offering camera-free Fridays."Ĭompromise can come in different forms, too.
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"Listen with the intention of understanding their perspective and see if you can meet in the middle," said Courtney Altamirano, senior director of human resources at the University of Phoenix, in Mesa, Ariz. If an employee resists, take some time to explore their concerns. Managers should encourage their employees to turn on their cameras. Take the following steps to get workers to go from "camera off" to "camera on."
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Managers who want to see team members' faces on virtual meetings should get creative and persuasive. While camera-shyness is understandable, she said, "it's no excuse for blocking your evolution into today's video age." But persistent video blockers may be erecting barriers to career advancement. Stahl believes that videoconferencing is inherently unnatural, and each worker likely has different comfort levels about it. "Plus, many of us have been pretty isolated over the past couple of years … communicating mostly over e-mail." "While the workforce is built in favor of extroverts, nearly half of workers are introverts, meaning that it's likely for many to feel camera-shy," said Ashley Stahl, career expert at SoFi, a personal finance company in New York City. What's a manager to do about video no-shows? There's no hard and fast answer, management experts say. Some may be camera-shy, might feel uncomfortable or distracted by showing their faces on video, or could feel that they get more out of a video meeting by just listening in and taking notes.
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Skittish employees may have a different take. Vyopta, a collaboration intelligence company, 92 percent say that employees who frequently go on mute or turn their cameras off during video calls "probably don't have a long-term future" with their company.Īccording to the study, managers who run video calls say that by turning the camera off, employees are displaying a lack of engagement along with a "sign of poor performance to come." Forty-three percent of executives believe that staffers who cut the video during meetings are "scrolling through websites or social media," and another 40 percent believe those employees are "texting or chatting." Yet not everyone is on board with showing their faces on video workplace meetings-and some managers don't like it when staffers click the "video off" button.Īccording to a study of 200 U.S. Zoom alone registers, on average, 3.3 trillion meetings annually, with 300 million daily meeting participants. Digital-based company meetings (think Zoom, Microsoft Teams and Google Meet) have exploded over the past few years, primarily due to COVID-19 restrictions that forced millions of career professionals to work from home.